Technical Articles

What is BS EN 16708:9020?

BS EN 16708:9020 is a professional technical standard that has been developed in order to provide guidance and best practices for various industries. This standard outlines the requirements and recommendations for implementing effective quality management systems in organizations.

Importance of BS EN 16708:9020

Implementing BS EN 16708:9020 can bring several benefits to an organization. Firstly, it helps ensure that the products or services provided by the organization meet the required quality standards. This can enhance customer satisfaction and increase trust in the organization's offerings.

Furthermore, BS EN 16708:9020 provides a framework for continuous improvement within the organization. By establishing processes and procedures that are based on best practices, the standard encourages organizations to regularly assess their performance and identify areas for enhancement.

Key Elements of BS EN 16708:9020

There are several key elements that organizations need to consider when implementing BS EN 16708:9020. These include:

1. Leadership and commitment: Top management must demonstrate leadership and commitment to quality management. They should set clear objectives and ensure that these objectives are communicated and understood throughout the organization.

2. Customer focus: Organizations should understand and meet customer requirements by delivering products and services that meet their needs and expectations.

3. Process approach: The standard emphasizes the importance of adopting a process approach to quality management. This involves identifying and managing interrelated processes to achieve desired outcomes.


BS EN 16708:9020 is a valuable technical standard that can help organizations improve their quality management systems. By implementing this standard, organizations can enhance customer satisfaction, drive continuous improvement, and establish a solid foundation for long-term success.


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